Returns Policy
Overview
Occasionally our products get damaged during transit or delivery. Should this have occurred on your order please email us from our contact page within 24hours with a photograph of its condition. Once we have received your email, we will contact you with a solution.
Should you have purchased through a retailer or veterinary hospital contact them within 24hours and they will follow up with you. To complete your return, they might require a receipt or proof of purchase.
To be eligible for a return, your item should have been stored appropriately during its time in your care. must be unused and in the same condition that you received it. It must also be in the original packaging.
While we will always try our best, there are certain situations where only partial refunds are granted.
Refunds
Once your email has been received we begin the process to determine whether to replace, refund or partially refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
If you haven’t received a refund yet:
- First check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us again via email from our contact page.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email from our contact page.
Need Help?
If you need additional help or are unsure about your return request please send us an email from our contact page or message from our chat widget at the bottom of the page.
This policy was last updated: 22nd September, 2023
