1.0 Privacy Policy

1.1 Rumble and Grumble Pet Food Pty Ltd ABN 56 638 330 248 and its related bodies corporate (as that term is defined in section 50 of the Corporations Act 2001 (Cth)) (“Rumble & Grumble”, “Rumble and Grumble”, “we”, “our”, and “us”) are committed to both protecting and respecting your privacy, and to complying with our obligations under the Privacy Act 1988 (Cth) (Act).

 

1.2 We are dedicated to honouring the trust that our customers, business service providers, and members of the general public (referred to as “you” or “your” in this Privacy Policy) have and will treat your personal information confidentially and in accordance with the Act, which includes the Australian Privacy Principles (APPs).

 

1.3 This Privacy Policy complies with the Act and the APPs, and details how we collect, use, store and disclose the Personal Information (as defined below) that you provide to Rumble & Grumble during your online and offline interactions and dealings with us, including:

(a) the kinds of personal information we collect and hold;

(b) how we collect and hold your personal information;

(c) the purposes for which we collect, hold, use and disclose your personal information;

(d) how you can access and correct your personal information which we hold;
and

(e) how you can complain about a breach of the APPs and how we will deal with such a complaint.

 

1.4 Personal information is defined under the Act as information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable (“Personal Information”).

 

1.5 We may amend this Privacy Policy from time to time. The latest version of our Privacy Policy will always be available on the Rumble & Grumble website. Please refer back to our online Privacy Policy on a regular basis to ensure you are up to date.

 

1.6 By providing us with information, through your interactions and dealings with us both online and offline, you agree to the terms of this Privacy Policy as updated.

 

1.7 If you do not agree to provide us with some or all of your Personal Information, or you do not consent to the terms of this Privacy Policy, we may not be able to provide you with our products or services, or engage with you as part of our business and operations.

 

1.8 This Privacy Policy does not create or confer upon any individual any rights, or impose upon Rumble & Grumble rights or obligations outside of, or in addition to, those imposed by the Act.

2.0 PERSONAL INFORMATION THAT RUMBLE & GRUMBLE COLLECTS

2.1 The kinds of Personal Information that we collect about you depends on the circumstances of our interaction with you.

 

2.2 For our customers, prospective customers and the general public, we may collect the following categories of Personal Information from or about you or your pet:

(a) name;

(b) street address;

(c) email address;

(d) contact telephone number(s);

(e) delivery instructions;

(f) payment details such as credit card information;

(g) date of birth or age;

(h) gender;

(i) your pets information such as breed, weight, age and exercise regime

(j) any information you provide by filling in forms on our website;

(k) details of transactions you carry out with us, including through our website, and of the fulfilment of your orders;

(l) any enquiries, feedback or customer survey responses relating to your use of a Rumble & Grumble product or service;

(m) information you provide through your use of our website or app(s), such as your IP address and other common web log information, device ID, device type, geolocation information, traffic referrer information and statistics, and any other information contained in cookies; and
(n) any other Personal Information that may be required in order to facilitate your dealings with us.

 

2.3 For business services providers or suppliers, in the context of our business relationship with you, we may collect your name, business name, ABN, ACN, contact details such as physical address(es), email address(es) and telephone number(s), signature, and bank account details for payment purposes.

3.0 HOW YOUR PERSONAL INFORMATION IS COLLECTED

3.1 We will usually collect Personal Information directly from individuals in a variety of different ways, both in an online and offline context, and only to the extent necessary to provide you with our products or services and carry out our operations. Sometimes we may need to collect information about individuals from a third party; however, we will only do this where it is not reasonable or practical for us to collect this information directly from individuals. Further details about how we collect personal Information are provided below.

 

3.2 We may collect Personal Information directly from you when you:

(a) interact with and use our websites, app(s), services, content and advertising;

(b) register an account on our website;

(d) purchase a product from us;

(e) communicate with us through correspondence via phone, live chat, email, or when you share information with us through social media and review services, our website(s);

(f) respond to surveys; and

(g) have contact with us in person (including agents or contractors to Rumble and Grumble such as delivery drivers).

 

3.3 If we receive Personal Information about you that we have not requested, and we would not be able to collect this information under the APPs if we had requested it, then we will destroy or de-identify the information where lawful and reasonable to do so.

 

3.4 Personal Information that we collect is held in different formats, including physical paper copy and electronic records, and may be stored on secure servers located in Australia or outside of Australia.

4.0 PURPOSES FOR WHICH WE USE OR DISCLOSE YOUR PERSONAL INFORMATION

4.1 We only use or disclose your Personal Information for the purpose that it was collected (Primary Purpose), unless:

(a) you have expressly or impliedly consented to the use or disclosure of the information, including under this Privacy Policy;

(b) the secondary use or disclosure (Secondary Purpose) is related (or for Sensitive Information, directly related) to the Primary Purpose; or

(c) the use or disclosure is otherwise required or permitted by law.

 

4.2 Primary Purposes for which we may use or disclose your Personal Information include:

(a) to facilitate your access to our website, services, app(s), etc;

(b) to deliver our products and services to you, as well as troubleshooting and making improvements to our service;

(c) to customise our service for you, such as making a pet plan recommendation based on the goal or objective you provide;

(d) to measure and analyse the performance of our website, app(s), and other services such as advertising and marketing;

(e) to send you marketing and promotional messages, including new products, promotions, and relevant information which we think you will find valuable, which you may opt out of at any time.
For more information, please refer to our “Cookie choices and Opt-out” section below;

(f) to facilitate surveys, contests, rewards, or other promotional activities or events sponsored or managed by us;

(g) to undertake research (i.e. market research or health and weight-loss
services and products research, the results of which may be published but without your Personal Information (except with your prior consent)); and

(h) to investigate your feedback or complaint regarding our products and services.

 

4.3 For business services providers or suppliers, the Primary Purposes for which we may use or disclose your Personal Information also include:

(a) to administer and manage your engagement with the Company as our business service provider or supplier;

(b) to facilitate and monitor your performance as our business service provider or supplier, including your compliance in relation to our company policies and contractual obligations; and

(c) to ensure we hold your relevant and up to date contact information.

5.0 DISCLOSURE TO THIRD PARTIES

5.1 We may disclose relevant Personal Information to trusted third party partners when necessary to enable us to provide our services to you and carry out our operations. For example, your delivery details will be shared with our contracted delivery drivers. We may also disclose your Personal Information to a third party who holds other information about you, who may then combine that information in order to develop aggregated and anonymised insights on our behalf. This allows us to better personalise your Rumble & Grumble experience and improve the products and services that you receive.

 

5.2 We do not share your Personal Information with third parties, unless the disclosure is:

(a) for a Primary Purpose or Secondary Purpose, or otherwise required or permitted by law;

(b) pursuant to your specific request and/or permission;

(c) to affiliated companies, related bodies corporate or related entities (as defined under the Corporations Act 2001 (Cth)), and/or potential or actual investors or purchasers, of Lite n’ Easy, or its business or assets or part thereof (in any form of business transaction, including initial public offering, share purchase, merger, or asset or trade sale) pursuant to an agreement which contains reasonable confidentiality arrangements;

(d) with business services providers or suppliers who work with us pursuant to an agreement which contains reasonable confidentiality arrangements;

(e) in compliance or accordance with any applicable law and/or court orders and/or in order to prevent suspected illegal acts, frauds, situations involving potential threats to the safety of any person, or as otherwise required by law. This includes responding to lawful requests by public authorities, including to meet national security or law enforcement requirements;

(f) for the purposes of assisting Rumble & Grumble to defend against claims, in investigations (including regulatory investigations) and/or to establish or exercise any legal right that we may have;

(g) to our insurer(s) in relation to any insurance policy or claim that we may have; or
(h) for the purposes of assisting Rumble & Grumble to prevent violations of this Privacy Policy or otherwise protect the rights, property, or safety of Lite n’ Easy prospective, current and former employees, independent contractors (or their employees), business service providers and suppliers, and other persons, including exchanging information with third parties for fraud protection and credit risk reduction.

6.0 SECURITY OF DATA

6.1 Rumble & Grumble takes reasonable technical and organisational measures in accordance with applicable laws to safeguard your Personal Information. This includes the use of Firewalls and when purchasing from Rumble & Grumble your financial details are passed through a secure server using industry standard SSL encryption technology. While we strive to protect your Personal Information, we cannot guarantee the security of any Personal Information that you disclose online and therefore you disclose such Personal Information at your own risk.

7.1 When you access Rumble & Grumble’s website, we collect your site usage data through the use of technologies such as internet cookies. Cookies are small files which store data on your device regarding your usage of sites (including unrelated sites that you have historically visited) to enable websites to operate optimally. These cookies ensure we serve the correct page to you and improve your website experience. This information may also be collected and used, when aggregated and anonymised, to help us understand site usage and user behaviour on our website or app(s), and to allow us to improve our website, app(s) and services.

 

7.2 When you click a link to or on our website, you furnish us with the IP address of your device so that we can deliver content to you. Furthermore, if you place an order online using a credit card, we specifically record your IP address with the use of the credit card as part of our fraud prevention measures.

 

7.3 We are not responsible for the privacy of any information you reveal or post in any public forum, including on websites and social media, or for the privacy practices of such forums operated or owned by third parties.

 

7.4 Furthermore, our website may contain links to other third-party sites, such as Facebook or Instagram. Whilst we take reasonable steps to ensure this is always clear, we do not take responsibility for any collection or use of personal information if you choose to click on these links, and you should refer to the privacy policies of the relevant third party in this regard.

 

7.5 If you no longer wish to receive some or all of the communications we regularly send to our customers (such as newsletters, product information and specials), you may request at any time to have your preferences updated. To change your preferences simply click the ‘Unsubscribe’ link at the bottom of a Rumble & Grumble email.

8.0 ACCESS OR CORRECTION OF DATA

8.1 You may request to access or have corrections made to the Personal Information we hold about you, simply by emailing us at support@rumbleandgrumble.com.au. This right is subject to certain exceptions allowed by law.

 

8.2 Rumble & Grumble will allow access or make the requested corrections unless there is a reason under the Act or other relevant law to refuse such access or refuse to make the requested correction. If we refuse to provide you with access to the information requested, or to correct your Personal Information, we will tell you in writing why your request was refused and how you can complain about the refusal. Rumble and Grumble may require you to provide some form of identification to verify that you are the person to whom the requested information relates.

 

8.3 If we do correct your Personal Information and we have previously disclosed your Personal Information to a third party, upon your request, we will notify that third party of the correction where practicable.

9.0 CONTACT INFORMATION AND COMPLAINT HANDLING

9.1 If you have any additional questions, comments or concerns about our Privacy Policy or any other privacy or security issues, please contact our Privacy Officer at support@rumbleandgrumble.com.au

 

9.2 You may use the above contact details to make a complaint or to get in touch with us for any other reason relating to this Privacy Policy.

 

9.3 Upon receipt of any complaint, comment, concern or query, as soon as reasonably practicable, we will endeavour to:

(a) provide an initial response, outlining any next steps, including any investigation, that may be undertaken in response; and

(b) undertake those steps and attempt to resolve your complaint, comment, concern or query.

 

9.4 If we are not able to resolve your complaint, you may also refer your complaint to the Office of the Australian Information Commissioner.

10.0 Change of Details

10.1 Changes to address details and/or delivery instructions must be communicated via the methods and by the cut-off dates outlined in these Terms and Conditions.

 

10.2 We are not liable for any charges you incur as a result of out-of-date payment information. If we incur an expense due to incorrect or outdated payment information provided by you, we reserve the right to seek reimbursement from you for such expense.

11.0 Price

11.1 From time to time we may need to revise the price of the Products. For any price variations in relation to the Services, we will provide notice by email no less than 14 days before the changes take effect. After such time, we will apply the revised pricing to your existing payment details. You do not need to do anything to accept the change of price. You are under no obligation to accept the price revision and may suspend or deactivate the Services before Products are delivered under the new pricing plan. Your continuation to subscribe to our Service subsequent to such notice is deemed to be an acceptance of the price change. Price changes in relation to the Services do not include Extras and Add Ons (as defined in clause 23 below). Prices of Extras and Add Ons are subject to change from time to time, and any such revision to the pricing will be reflected on the relevant webpages/ app page of the Site where you make your meal plan selections.

 

11.2 The current prices of the Products and our delivery charges will be as quoted on the Site, as updated from time to time.

 

11.3 Product prices and delivery charges are inclusive of taxes including GST where applicable.

 

11.4 Surcharges – The Service may include other new special range of Products that Rumble & Grumble may introduce from time to time, which are Products that may be subject to surcharges or different pricing categories, as set out at the Site when selecting your meal plan. If you opt for any these, surcharges are paid in addition to the price of the Service. All relevant surcharges applying to your selected Products will be specified at the Products selection page and at the checkout page. Rumble & Grumble discounts, promotional offers and vouchers do not apply to Extras or Add Ons, unless specified otherwise.

12.0 Payment

12.1 Payment for all Products and Services must be by credit or debit card or any other payment method listed on the online checkout page of the Site.

 

12.2 Orders will be charged to your nominated payment method(s). By nominating or adding an alternative payment method, you expressly consent to Rumble & Grumble charging your alternative payment method in accordance with the terms and conditions set out herein if your primary payment method is no longer available, is declined or cannot be charged, without prior notice to you.

(a) It is your responsibility to ensure your accepted payment method(s) details are valid and up to date.

(b) It is your responsibility to ensure that sufficient funds are available at the time of payment processing.

 

12.3 Storage of Collected Information (a) Rumble & Grumble does not collect or store payment information. All payment information is collected and stored by the applicable third-party in order to be processed as required. We never permanently store complete debit/credit card details.

(a) All online debit/credit card transactions performed on this Site are through secured payment gateways.

(b) Complete debit/credit card details cannot be viewed by us or any outside party.

 

12.4 Failed payments (a) Payment failures may be due to insufficient funds, incorrect or outdated payment information, and transaction disputes.

(a) If we are unable to debit your payment method(s) your Product may still be dispatched and in such event, the sale will be deemed to have occurred.

(b) In such instances Rumble & Grumble will re-attempt the payment process. We reserve the right to re-attempt payment on all nominated payment method(s) to recover any outstanding amounts.

(c) In the event that payment re-attempts are unsuccessful we reserve the right to recover the debt through alternative means, either directly or through a third-party.

(d) We reserve the right to suspend or terminate future deliveries when payments are outstanding.

 

12.5 Extra fees (a) If you fail to settle outstanding amounts within ten days of the order cut-off date a late payment fee may apply.

 

12.6 Debt collection
(a) You acknowledge that we may pursue and attempt to collect any outstanding amounts as a result of any declined and outstanding payments on your account. You agree and allow us to contact you to discuss those failed payments.
(b) If we are unable to receive or gain any satisfactory guarantee for payment, your name, contact information, and order details may be referred to an external debt collection agency. You will be liable for any fees or charges incurred as a result of this referral, together with any outstanding payment due and owing to us.

 

12.7 Suspected fraud accounts
(a) We reserve the right to investigate all accounts where we suspect incorrect or fraudulent activity has occurred or will occur.
(b) We reserve the right to terminate or suspend your order or accounts following the investigation.

13.0 Our Refunds & Credit Policy

13.1 If you have cancelled an Order in accordance with clause 7.5, we will process any refund due to you within 14 days of the day you gave notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges.

 

13.2 Our Products come with guarantees that cannot be excluded under the Australia Consumer Guarantees Act 1993 (the CGA). If you consider that any Products sent to you are damaged, or defective or fail to comply with any guarantees in the CGA, you can notify us and we will examine the received digital or physical evidence of the defective Product and will notify you of the outcome via email within 14 days. If your refund is approved, we will process the refund within 14 days of the day we confirmed to you via email that you were entitled to a refund.

 

13.3 If you seek a refund for any other reason, you can request a refund by reaching out to us and we will consider each request at our reasonable discretion. We will notify you of the outcome of your refund request via email within 14 days. If your refund is approved, we will process the refund within 14 days of the day we confirmed to you via email that you were entitled to a refund. No refund will be provided to Products which have been opened, used, stored incorrectly, or damaged after delivery or if any attempt has been made to alter the Products.

 

13.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase, unless otherwise notified to you.

 

13.5 Please take care when specifying your delivery address as no refund will be provided for any non-delivery of Order to you if you enter an address incorrectly.

 

13.6 In the event of any non-conforming Products being delivered to you or in cases of non-delivery of an Order, you may inform us by email or site.

14.0 Delivery

14.1 We only deliver to addresses within the Service Areas. A surcharge in addition to the standard delivery fee may apply for high-demand delivery windows. High-demand delivery windows are subject to change from time to time, in accordance with changes in demand. Delivery fees and applicable surcharges will be communicated at the point that you place your initial Order.

 

14.2 If we implement a delivery fee change for an existing Service we will advise you 14 days before the fee becomes effective so that you will have the opportunity to cancel any future orders if you wish to before the fee is effective.

 

14.3 During the ordering process, you must select a date and delivery window for us to deliver your order. You agree to provide us with complete and accurate information that we ask you to provide to enable us to fulfil an Order.

 

14.4 We will aim to deliver during the window that you select. However, if an event occurs that is beyond our control, then we may not be able to do so and will not be liable to you or any other person for any such delay. In this instance, we will endeavour to provide you with notice of the delay as soon as reasonably possible.

 

14.5 We will deliver the Products to the front door of your nominated delivery address (Delivery Address). You must make all appropriate arrangements to assist and allow us to deliver the Products, including ensuring safe access and obtaining any prior security or other approvals which may apply to the Delivery Address.

 

14.6 We may require the person accepting the delivery of the Products to provide us with proof of that person’s identity (including photographic identification) and, where relevant, age.

 

14.7 Please take care when placing your Order. We accept no liability or responsibility for incorrectly placed Orders. Nor do we accept any liability or responsibility whatsoever for delivery details which are incorrectly supplied, or which you fail to supply.

 

14.8 If you will not be at home at the expected delivery time, we recommend you nominate a cool safe place for delivery of the Products. If you do not provide a specific place for delivery, we will leave the Products at your front door. If you advise us of any specific delivery instructions in an Order, we will endeavour to comply with these instructions to the extent reasonably within our control.

 

14.9 You will be responsible for an Order from the time we deliver the Products in accordance with your instructions. We accept no liability or responsibility for any Product once the Product has been delivered to you.

 

14.10 You acknowledge that we may need to change your delivery date and window from time to time. We will notify you as soon as reasonably possible if your delivery date and window changes for any reason.

15.0 Coupon Codes

15.1 We may offer discount promotions and other types of coupons which require activation by email application in order for the holder of the Voucher (Holder) to commence delivery of Products through a Service. If paid for, the Voucher is deemed to have been sold at the time of payment for it. These Terms and Conditions will become applicable as between us and the Holder when the Holder redeems the Voucher by applying for a Service to commence.

 

15.2 A coupon may only be used once by its Holder and may not be copied, reproduced, distributed, resold or published either directly or indirectly in any form or stored in a data retrieval system without our prior written approval. A Coupon is only valid on the Holder’s first Product purchase. Only one Coupon is allowed to be applied per Order. A Coupon is non-refundable, non-exchangeable for cash and may not be used in conjunction with any other offer, credit or gift card. Coupons are always applied to an order before any credits in your account.

 

15.3 We reserve the right to withdraw or cancel any coupon (other than a paid up-front gift card) for any reason at any time without any notice to you.

 

15.4 Coupons may only be redeemed through the Site and not through any other website or method of communication, unless otherwise specified. To use your Coupon, you will be required to enter its unique code at the online checkout and use of such code will be deemed to confirm your agreement to these Terms and Conditions and any special conditions attached to the Coupon.

 

15.5 Any credits or discounts attached to coupons apply to the price of the Products in an Order only and are not applicable to delivery charges or any meals subject to surcharges (unless otherwise specified).

 

15.6 We reserve the right to cancel any suspicious codes and delete credits from the sharer’s account if we become aware of or suspect any inappropriate use.

16.0 Risk & Title

16.1 The Products will be at your risk from the time of delivery to the Delivery Address or in accordance with your delivery instructions.

 

16.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

17.0 Disclaimer & Limitation of Liability

17.1 The following paragraphs exclude or limit our liability for your use of the Site. They all apply so far as the law permits.

 

17.2 While we have taken reasonable steps to ensure the accuracy, currency, availability and completeness of the information contained on the Site, that information is provided in good faith and on an “as is“ and “as available“ basis and we do not make any representation or warranty of any kind, whether express or implied, including the reliability of the information, implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

 

17.3 You acknowledge that the Products displayed on the Site are not an exact sample and are indicative only and that the Products you receive may vary from those displayed according to seasonal availability.

 

17.4 To the extent permitted by law, we do not represent or warrant that the Site will be available at all times, that access will be uninterrupted, that there will be no delays, failures, errors or omissions or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted, or that no damage will occur to your computer system. We may, from time to time and without notice, change or add on to the Site (including these Terms and Conditions) or the information, Products or Services as prescribed. However, we do not undertake to keep the Site updated. We are not in any way liable to you or any other third party if errors occur in the information of the Site or if the information is outdated.

 

17.5 You must take your own precautions to ensure that the process which you employ for accessing the Site does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your computer system or any other computer system.

 

17.6 Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.

 

17.7 The collection, use and disclosure of your personal information is also subject to our Privacy Policy.

 

17.8 To the extent permitted by law, we do not accept responsibility for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of, attempted use of, or inability to use the Site or any linked website, nor do we accept any responsibility for any such loss arising out of your use of or reliance on information contained on or accessed through the Site.

 

17.9 To the extent permitted by law, our total aggregate liability in connection with these Terms and Conditions is limited, at our option, to:

(a) In the case of the supply of Products:
(i) replacement or resupply of the Products; or
(ii) the cost of replacing or resupplying the Products.

(b) In the case of the supply of Services:

(i) supplying the relevant Services again; or

(ii) the cost of supplying the relevant Services again.

In any event, will not exceed the fees paid by you to us under the relevant Order.

 

17.10 To the extent permitted by law, under no circumstances will we be liable for any loss of profit, loss of revenue, loss of contract, loss of business opportunity, loss of reputation, loss of data or any indirect or consequential loss arising in connection with these Terms and Conditions or the Services.

 

17.11 Nothing in these Terms and Conditions is intended to limit your rights as a consumer under the Consumer Guarantees Act 1993 or the Fair-Trading Act 1986.

 

17.12 It is the Customer’s responsibility to refer to the Nutritional Panel and ingredients of each meal before placing an Order.

18.0 Important Notice About Linked Websites

18.1 The Site may contain links to other websites (Linked Websites). Those Linked Websites are provided for convenience only and may not remain current or be maintained.

 

18.2 The Linked Websites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those Linked Websites, or of any information, graphics, materials, products or services referred to or contained on those Linked Websites, unless and to the extent we stipulate to the contrary.

 

18.3 To the extent permitted by law, we accept no responsibility or liability for, and give no warranty (express or implied) of any kind in respect of, the Linked Websites and your use of them or any products or services available on or through the Linked Websites.

19.0 Transfer of Rights & Obligations

19.1 These Terms and Conditions are binding on you and us and on our respective successors and assignees.

 

19.2 You may not transfer, assign, charge or otherwise dispose of your rights or liabilities under these Terms and Conditions, or any of your rights or obligations arising under it, without our prior written consent.

 

19.3 We may transfer, assign, charge, sub-contract or otherwise dispose of any of our rights or obligations arising under these Terms and Conditions, at any time without your prior consent.

20.0 Intellectual Property Rights

20.1 We are the owner or the licensee of all intellectual property rights in the Site, whether registered or unregistered, and in the material published on it. These works are protected by copyright and other intellectual property laws and all such rights are reserved.

 

20.2 You may print off one copy, and may download extracts, of any pages from the Site for your personal reference. You must not use any part of our copyright materials for commercial purposes without first obtaining a licence to do so from us and our licensors.

 

20.3 If you post comments on the Products or Services to any website, blog or social media network (Commentary) you must ensure that such Commentary represents your fairly-held opinions. By agreeing to these Terms and Conditions, you irrevocably authorise us to quote from your Commentary on the Site and in any advertising or social media outlets which we may create or contribute to.

21.0 Force Majeure Events

21.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by any event outside our control (Force Majeure Event).

 

21.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) strikes, lock-outs or other industrial action;

(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

(e) impossibility of the use of public or private telecommunications networks;

(f) epidemic, pandemic or other health emergency (whether declared or not); and

(g) the acts, decrees, legislation, regulations or restrictions of any government.

 

21.3 Our performance under these Terms and Conditions is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms and Conditions may be performed despite the Force Majeure Event.

22.0 Privacy

22.1 Our Privacy Policy is a separate document available on the Site. We use, collect and disclose personal information about you to facilitate our dealings and for purposes as set out in the Privacy Policy.

 

22.2 We may use your contact information to send you newsletters from us

23.0 General

23.1 These Terms and Conditions contain the entire understanding between the parties concerning the subject matter of these Terms and Conditions and supersedes all prior communications.

 

23.2 The relationship between you and us is that of a principal and independent contractor. Nothing in these Terms and Conditions will be taken as giving rise to a relationship of employment, agency or partnership.

 

23.3 Each party acknowledges that, in entering into these Terms and Conditions, neither party relies on any representation or warranty (whether made innocently, negligently or intentionally) that is not set out in these Terms and Conditions.

 

23.4 Our failure to enforce any provision under these Terms and Conditions will not waive our right thereafter to enforce any such provisions.

 

23.5 If any term or provision of these Terms and Conditions is held by a court to be illegal, invalid or unenforceable under the applicable law, that term or provision will be severed from these Terms and Conditions and the remaining terms and conditions will be unaffected.

 

23.6 These Terms and Conditions are governed by and are to be construed in accordance with the laws in force.

24.0 Add Ons

24.1 We offer a range of Extras and Add-ons. These are available in addition to your pets’ weekly meals.

 

24.2 The Rumble & Grumble Extras/Add-Ons are not part of the running weekly subscription service. This means that each week you wish to purchase an add-on, you will have to log into your account and manually add it to your order.

 

24.3 Some Extras/ Add-ons may be unavailable in certain Service Areas.
28.4 On top of your weekly meal subscription, we offer Extras/Add-Ons as additional products. They are available to all customers with any menu preference. We reserve the right to cancel any standalone Extras/Add-On orders and will provide a full refund within 10 business days.

 

24.5 If for any reason you skip, pause or cancel your weekly meal subscription, your Extra/Add-On will consequently be cancelled as they cannot be sent as standalone products.

25.0 Competitions (Social Media)

25.1 By participating in any competition or giveaway advertised by Rumble & Grumble on its Facebook page and/or other social media channels (the “Competition”), you confirm that you accept and agree to these Competition terms stipulated hereunder as well as any other terms and conditions which may be applicable.

 

25.2 Unless otherwise stated, the Competition is only open to active Rumble & Grumble customers. All Competitions are open to Australian residents only.

 

25.3 Entrants must follow the instructions on the Competition’s Facebook post and/or other Social Media channel to enter this competition.

 

25.4 The Competition entry closing and opening dates will be specified on the Competition Facebook post and/or other Social Media channel.

 

25.5 Rumble & Grumble will endeavour to notify each prize winner by social media, email, text or phone. However, if the winner cannot be reached within five working days, we may redraw a new prize winner or reserve our rights not to redraw without liability to any person. Rumble & Grumble reserves the right to contact the selected winners by other means.

 

25.6 The winner(s) will be drawn as specified by the Facebook Competition post and/or other Social Media channel. The prize winner(s) will receive the prize as per advertised and in accordance with the specific terms and conditions of a Competition.

 

25.7 The winner acknowledges that redemption of some prizes may require the winner to be at least 18 years of age or have parental/ guardian consent.

 

25.8 Entering the competition constitutes a winner’s consent for their information and/or content to be shared on our channels.

This Privacy Policy was last updated: 5th August, 2023

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